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Dennis
Great Reader

9933 Posts

Posted - 13 Jul 2011 :  09:31:12  Show Profile Send Dennis a Private Message  Reply with Quote

The site was inaccessible again for nearly half of the day. Unlike before where there's an error message, this time it was just blank page. What happened?

Every beginning has an end.
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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 13 Jul 2011 :  16:18:54  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
Again, as near as I can tell, there's nothing wrong on our end here at Candlekeep. This is yet another ISP issue.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage
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Kentinal
Great Reader

4291 Posts

Posted - 13 Jul 2011 :  16:34:58  Show Profile Send Kentinal a Private Message  Reply with Quote
quote:
Originally posted by Wooly Rupert

I, too, was unable to get to the site for over 24 hours. Thinks I Big Al needs to open a trouble ticket with the host -- it's ridiculous to pay for them to host a site, and then they fail to keep it accessible.



I was under the impression the site was hosted for no fee.
If paying for it, indeed it appears time to get another host.

"Small beings can have small wisdom," the dragon said. "And small wise beings are better than small fools. Listen: Wisdom is caring for afterwards."
"Caring for afterwards ...? Ker repeated this without understanding.
"After action, afterwards," the dragon said. "Choose the afterwards first, then the action. Fools choose action first."
"Judgement" copyright 2003 by Elizabeth Moon
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Thieran
Learned Scribe

Germany
292 Posts

Posted - 13 Jul 2011 :  17:11:00  Show Profile Send Thieran a Private Message  Reply with Quote
I don't know if this adds anything helpful but I also had access problems yesterday, being based in the UK.
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Kentinal
Great Reader

4291 Posts

Posted - 13 Jul 2011 :  17:13:09  Show Profile Send Kentinal a Private Message  Reply with Quote
Sometimes it could be router, however the reports are coming from many locations.
The server appears more likely. *shrugs*

"Small beings can have small wisdom," the dragon said. "And small wise beings are better than small fools. Listen: Wisdom is caring for afterwards."
"Caring for afterwards ...? Ker repeated this without understanding.
"After action, afterwards," the dragon said. "Choose the afterwards first, then the action. Fools choose action first."
"Judgement" copyright 2003 by Elizabeth Moon
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Dennis
Great Reader

9933 Posts

Posted - 27 Jul 2011 :  02:12:04  Show Profile Send Dennis a Private Message  Reply with Quote

The site was inaccessible again today, though just for a couple of hours.

Every beginning has an end.
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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 27 Jul 2011 :  03:06:40  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
quote:
Originally posted by Dennis


The site was inaccessible again today, though just for a couple of hours.

Really? That's strange, because I haven't encountered any problems for the last twenty-four hours.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage
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Dennis
Great Reader

9933 Posts

Posted - 27 Jul 2011 :  03:54:38  Show Profile Send Dennis a Private Message  Reply with Quote

I first thought it was my connection. But then I was able to access other sites, other forums even, except CK. So I don't know...

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Wooly Rupert
Master of Mischief
Moderator

USA
30211 Posts

Posted - 27 Jul 2011 :  05:34:42  Show Profile Send Wooly Rupert a Private Message  Reply with Quote
quote:
Originally posted by The Sage

quote:
Originally posted by Dennis


The site was inaccessible again today, though just for a couple of hours.

Really? That's strange, because I haven't encountered any problems for the last twenty-four hours.



It went down sometime after 2PM Eastern, and was still down at 7PM Eastern.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Editor and scribe for The Candlekeep Compendium

I am the Giant Space Hamster of Ill Omen!
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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 27 Jul 2011 :  05:55:18  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
quote:
Originally posted by Wooly Rupert

quote:
Originally posted by The Sage

quote:
Originally posted by Dennis


The site was inaccessible again today, though just for a couple of hours.

Really? That's strange, because I haven't encountered any problems for the last twenty-four hours.



It went down sometime after 2PM Eastern, and was still down at 7PM Eastern.

Okay, that's weird, because I checked in three times during those periods, and the site loaded rather well from my end. And actually quite fast, in fact. Which I thought was strange, in and of itself.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage
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Alaundo
Head Moderator
Admin

United Kingdom
5582 Posts

Posted - 28 Jul 2011 :  10:55:54  Show Profile  Visit Alaundo's Homepage  Click to see Alaundo's MSN Messenger address Send Alaundo a Private Message  Reply with Quote
Well met

Yes, the forum was down for considerable time on Tuesday due to a fault at the host. The main Candlekeep site was functioning as normal however.

Candlekeep will be moving web hosts in January next year. As part of this move, we will also be moving to another forum software as part of Candlekeep v2, which should eliminate any downtimes that we've been often experiencing.

Please bear with us, whilst we frantically work on the next release of Candlekeep.

Alaundo
Candlekeep Forums Head Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct


An Introduction to Candlekeep - by Ed Greenwood
The Candlekeep Compendium - Tomes of Realmslore penned by Scribes of Candlekeep
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Dennis
Great Reader

9933 Posts

Posted - 07 Aug 2011 :  05:25:12  Show Profile Send Dennis a Private Message  Reply with Quote

I'm not sure if it's just my brower(s), but I couldn't access some sites for the last 15 hours, including CK.

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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 07 Aug 2011 :  06:57:50  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
Well, I haven't encounter any access problems with Candlekeep for the last ten hours, so...

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage
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Kajehase
Great Reader

Sweden
2104 Posts

Posted - 07 Aug 2011 :  09:11:53  Show Profile Send Kajehase a Private Message  Reply with Quote
quote:
Originally posted by Dennis


I'm not sure if it's just my brower(s), but I couldn't access some sites for the last 15 hours, including CK.



Probably a problem on your end. I visited Candlekeep repeatedly yesterday (which was sooooo sloooooow), and never had any trouble with it.

There is a rumour going around that I have found god. I think is unlikely because I have enough difficulty finding my keys, and there is empirical evidence that they exist.
Terry Pratchett
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Alaundo
Head Moderator
Admin

United Kingdom
5582 Posts

Posted - 07 Aug 2011 :  12:12:35  Show Profile  Visit Alaundo's Homepage  Click to see Alaundo's MSN Messenger address Send Alaundo a Private Message  Reply with Quote
Well met

I'm about to run a post recount on the tables, which can be quite intensive; so ye may expect some slow responses over the next couple of hours. I have been running some maintenance tasks over the past week, which may also explain response times.

Still, it's all for the greater good in preparation for Candlekeep v2

Alaundo
Candlekeep Forums Head Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct


An Introduction to Candlekeep - by Ed Greenwood
The Candlekeep Compendium - Tomes of Realmslore penned by Scribes of Candlekeep
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Ayrik
Great Reader

Canada
6270 Posts

Posted - 07 Aug 2011 :  13:07:37  Show Profile Send Ayrik a Private Message  Reply with Quote
Oh oh, a complete audit on post count ... I'll be demoted back down to acolyte.

[/Ayrik]
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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 07 Aug 2011 :  16:00:27  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
quote:
Originally posted by Arik

Oh oh, a complete audit on post count ... I'll be demoted back down to acolyte.

The post recount is largely meant for realigning the existing registry of scrolls which display out-of-sequence page numbers when compared to the actual number of posts contained in those scrolls.

The recount ensures that scrolls with out-of-sequence pages, again reflect the proper number of posts contained within each scroll.

In other words, it shouldn't affect a scribe's existing post count.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage

Edited by - The Sage on 07 Aug 2011 16:02:07
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Dennis
Great Reader

9933 Posts

Posted - 13 Aug 2011 :  13:38:12  Show Profile Send Dennis a Private Message  Reply with Quote

I couldn't access the forums earlier, 10:00 AM - 1:00 PM, Manila Time. And from 1:00 PM to around 2:30 PM, it would take a minute or two for any new posts to show---slow as snail.

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Wooly Rupert
Master of Mischief
Moderator

USA
30211 Posts

Posted - 13 Aug 2011 :  14:06:52  Show Profile Send Wooly Rupert a Private Message  Reply with Quote
I had some issues accessing the site yesterday afternoon...

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Editor and scribe for The Candlekeep Compendium

I am the Giant Space Hamster of Ill Omen!
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The Sage
Procrastinator Most High
Moderator

Australia
31690 Posts

Posted - 13 Aug 2011 :  14:17:22  Show Profile  Send The Sage an AOL message  Click to see The Sage's MSN Messenger address  Send The Sage a Yahoo! Message Send The Sage a Private Message  Reply with Quote
Yes.

I'm not sure whether Alaundo will know more, but from what I've gathered, the outage was the result of server maintenance on the ISP.

Candlekeep Forums Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct

Scribe for the Candlekeep Compendium -- Volume IX now available (Oct 2007)

"So Saith Ed" -- the collected Candlekeep replies of Ed Greenwood

Zhoth'ilam Folio -- The Electronic Misadventures of a Rambling Sage
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Alaundo
Head Moderator
Admin

United Kingdom
5582 Posts

Posted - 15 Aug 2011 :  09:04:39  Show Profile  Visit Alaundo's Homepage  Click to see Alaundo's MSN Messenger address Send Alaundo a Private Message  Reply with Quote
Well met

Aye, indeed Sage. I'm afraid we just have to grin and bear such outages. With Candlekeep v2 comes a move to a new server and web host, which i'm currently using for other means and is proving thus far to be far superiour and more reliable.

In the meantime, apologies for the inconvenience.

Alaundo
Candlekeep Forums Head Moderator

Candlekeep - The Library of Forgotten Realms Lore
http://www.candlekeep.com
-- Candlekeep Forum Code of Conduct


An Introduction to Candlekeep - by Ed Greenwood
The Candlekeep Compendium - Tomes of Realmslore penned by Scribes of Candlekeep
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Dennis
Great Reader

9933 Posts

Posted - 29 Aug 2011 :  13:12:55  Show Profile Send Dennis a Private Message  Reply with Quote

Despite my good connection, pages tend to take quite a long while to load... Anyone else experiencing the same?

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Ayrik
Great Reader

Canada
6270 Posts

Posted - 29 Aug 2011 :  13:41:01  Show Profile Send Ayrik a Private Message  Reply with Quote
Actually I'll happily report that Candlekeep has been quite quick and responsive at my end in recent weeks. Sorry, Dennis.

[/Ayrik]
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Dennis
Great Reader

9933 Posts

Posted - 29 Aug 2011 :  13:53:38  Show Profile Send Dennis a Private Message  Reply with Quote

Good for you. Does geography have to do with it? Or maybe just another effect of the CK v.2 update?

I can browse other sites and forums just fine...But here in the 'Keep, whether I just open a scroll to read, or post, or edit, loading sometimes takes a long time...

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Ayrik
Great Reader

Canada
6270 Posts

Posted - 29 Aug 2011 :  14:22:23  Show Profile Send Ayrik a Private Message  Reply with Quote
Short answer: yes, geography is a very big factor. All that data has to move around the world through inefficiently routed conduits which service different regions, and internet packets often travel indirectly through countless intermediate machines en route to their destinations. Quirks of geography might mean that you or I suddenly suffer from terrible latency, delays, and unreliability simply because all the people in some neighbouring country all woke up and are placing peak demands on available bandwidth. Any of the machines between source and destination can break the connection (and thus redirect it through some alternate route) when packets are lost to timeouts. All you can really do is ensure the source and destination computers work flawlessly, connect through a decent ISP, and hope for the best.

[/Ayrik]

Edited by - Ayrik on 29 Aug 2011 14:23:20
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